We know last minutes cancellations are sometimes necessary. If due to unforeseeable circumstances you need to cancel a ticket, please use the form below to request a refund if the following conditions are met;
Tuesday Swim Ticket: A cancellation request needs to be made using the form below by 10pm on Monday.
Saturday Swim Ticket: A cancellation request needs to be made using the form below by 10pm on Thursday.
Please note that this is a manual process and therefore will not occur immediately. It is likely that refunds will only be processed once a week. Any refund will have the costs for online processing deducted. This will be a 50p deduction.
If you do need to cancel, we think it may be best to share the details on the Facebook group and exchange the ticket with another member.